How to be a good complainant=)

HOW TO COMPLAIN???=)

   

    Having read the title you may say…what??? Is she crazy??? That the easiest thing in the world=))

But when we are talking about a letter of complaint as one of the kinds of business correspondence, you should be very very careful. The point is that there are several rules you must know to achieve your goals: to get a refund or to return a defective product.

So, lucky you are!!! I'm here to help=)

  REMMEMBER…to focus on the very problem and to leave out emotions.

1. Find out the right person who has power to help you with your problem. Contact the consumer affairs office and get the correct person's name along with his or her title and proper adress. 
2. Then write a letter. The most difficult part=) 

• Include your name, address, and home and work phone numbers.  

• Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.

• Make your letter brief? laconic and stick to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as specific type of service.

• State exactly what you want to be done about the problem and how long you are willing to wait to get it resolved.

• Include all documents regarding your problem. Be sure to send COPIES, not originals.

• Keep a copy of the letter for your records.

and here are some useful links to find out more information and useful vocabulary...

http://www.ehow.com/how_14784_write-complaint-letter.html
http://www.bbc.co.uk/watchdog/consumer_advice/complain_writing_letter_pic.shtml